At Golden Girl Cosmetics, we understand the importance of returns and replacements in online shopping. To ensure a fair process and prevent fraudulent activity, the following conditions must be met to be eligible for our Return & Replacement offer:
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Eligibility: Returns and replacements are only applicable if the received items are damaged or incorrectly delivered.
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Timeframe: Claims must be raised within 12 hours of the delivery date by contacting us at +92 315 8706793. Any claim raised after 12 hours of the delivery date will not be accepted.
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Product Condition: The claimed item must be unopened, unused, and in its original packaging and condition.
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Return Period: Returned items must be shipped back to our warehouse within 3-4 days of the delivery date. Once the return is received and inspected by our quality assurance team, a replacement will be issued upon successful product condition evaluation.
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Customer Responsibility: The items being returned are the customer's responsibility until they reach our warehouse. They should be properly packaged to prevent damage during transit.
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Replacement Preference: Replacement with the same product and shade is preferred. For a different product or shade, please contact our Customer Service team at +92 315 8706793 to discuss the possibilities.
Reserved Rights Regarding Returns
We reserve the right to define, limit, refuse, and/or reject returns from customers at any time due to:
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An irregular or excessive returns history indicative of "wardrobing" (buying items and returning them after temporary use).
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An irregular or excessive returns history involving damaged or missing items.
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Potential fraudulent or criminal activity.
Shipping Policy
Delivery Time:
Our delivery time nationwide is 3-5 working days after the order has been confirmed. Delivery times are subject to change depending on weather and public safety conditions.
Tracking the Order:
Once the order is dispatched, customers will receive a text message from our partner courier company with tracking information. Customers can track their order after 12-18 hours of dispatch by entering their tracking number on the courier's website. Delivery personnel are instructed to contact customers at the time of delivery, so please ensure the contact number provided in your shipping details is accurate and accessible.
Contact Us
If you have any questions regarding our Return & Replacement or Shipping Policy, please contact us at:
This policy is subject to change without notice. Please refer to our website for the most up-to-date version.
